Shipping & Returns

UK:

Royal Mail 48 - £4.95 (1-3 business day)

DPD - £6.95 (1 business day)

Free Shipping for orders over £150

EU:

1-4 working days via Fedex

Flat rate £14.00 for the following countries:

Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland.

Rest of EU £16.50 - £22.00 Calculated by weight

Free shipping for all orders over £300

Rest of World:

1-3 working days via DHL

£14.00 - £18.50 Calculated by weight

Free shipping for all orders over £300

Returns:

Returns must reach our warehouse at the address below, within 14 days of delivery to yourself. Returns must be unworn & unwashed, in original packaging with all original labels attached.

For all exchanges please fill in the return form received with your order or contact our customer service team - help@unknownlondon.com

If you have an issue with your item you must inform customer service within 48 hours of order received. 

We do not accept returns for multiple identical items in the same size, you may only return 1 unit per size per product. 

We do not accept returns, cancellations or exchanges for any discounted items or orders placed during promotions.

Please send all returns to:

Unknown London, HSM Global, Unit 4,5 Lawson Hunt Industrial Park, Horsham, RH12 3JR